Auto-handle 70% of guest messages. Morning intelligence brief at 7am. 24/7 coverage from day one.
See it in actionNo PMS connection, no IT team, no API keys. We set up in 48 hours.
A card at check-in opens WhatsApp pre-filled with their name and room number. One tap to register.
Every message is classified by department and urgency. FAQs are auto-answered. Issues are routed to the right staff member.
At 7am, a full operations intelligence brief lands in WhatsApp and email. Yesterday's data, today's priorities.
Hi, can I book a table for 2 at 8pm tonight?
Of course! I've noted a table for 2 at 8pm in The Garden Restaurant. See you tonight.
The shower in room 302 won't get hot
Sorry about that. I've flagged this to our maintenance team who'll be with you shortly.
My wife has fallen in the bathroom, room 302, send help
Help is on the way. Our duty manager has been alerted immediately.
Guests ask about breakfast. Staff report maintenance issues. Someone has a medical emergency. Every message is classified, routed, and logged.
The AI knows when to answer, when to escalate, and when to sound the alarm.
Auto-handle routine messages: breakfast times, WiFi passwords, checkout info, spa bookings. Your front desk focuses on the guests in front of them.
70%+ auto-handle rateMedical emergencies, fire reports, security concerns are instantly escalated to the duty manager via WhatsApp. No message gets lost in the noise.
8/8 emergencies detectedDaily intelligence brief with sentiment analysis, at-risk guest flags, department performance, and unresolved issues. Your morning standup, automated.
7am brief every morningFrom QR scan to morning brief — see the full guest journey.
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One price. Everything included. No hidden fees.
One-time setup fee: £1,500. Includes WhatsApp configuration, department setup, brand voice calibration, and staff onboarding.
No. Specter runs entirely through WhatsApp. No integration, no IT team, no API keys. We give you a WhatsApp number, a QR code for reception, and a dashboard link. That's it.
The AI only auto-handles categories you approve. Anything it's unsure about gets escalated to your team. A wrongly escalated message is just a minor delay. We never risk auto-responding to something sensitive.
48 hours from signing. We configure your departments, load your hotel's knowledge base (breakfast times, spa hours, policies), set up routing rules, and train the AI on your brand voice. You're live by day 3.
Both. Staff send messages to report issues, request supplies, or flag guest complaints they overhear. A restaurant server can report a guest complaint in 5 seconds instead of trying to find a manager.
Guest messages, staff messages, and the AI's classifications. All data is stored securely and belongs to your hotel. We don't sell data or use it to train models. GDPR compliant.
Every unanswered message is a missed insight. Every slow response is a potential bad review. Start capturing it all.
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